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PhoneTree Live Remote Assistance

Note: You must be currently speaking by phone with a PhoneTree Help Desk Technician and have an open service ticket in order to connect, otherwise, no connection will take place.

Your Name: 9-digit Support Key: Please fill out the fields above and click the button to proceed.

If you are not currently speaking with a Help Desk Technician, call:
    800.555.0559
Mon-Fri 8:30 am-5:30 pm EST.

Note: A PhoneTree Help Desk Technician must be speaking with you to determine the nature of your problem before connecting. Please make sure that you are speaking to a help desk technician before trying to use this feature, or you will not be able to connect. You must have an open service ticket for your site and be speaking with a technician in order to connect.

You will find the answers to security questions and system configuration requirements on our FAQ page. You can also view a demonstration of a screen-sharing session.