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Access your PhoneTree system from anywhwere by touch-tone!

Remote Access for PhoneTree

Need to tell the group about a meeting cancellation before everyone arrives? What if you're on the road and won't be returning as expected? What if bad weather prevents you from going where your PhoneTree system is located? No problem! You're covered with PhoneTree's remote access capability.

One of the PhoneTree system's most powerful and convenient features, remote access means you don't even have to be at your computer to instantly stay in touch with your organization — all you need is a touch-tone phone and an operating PhoneTree system.

We've put together these guides to make remotely accessing your PhoneTree system simple and clear, so that you're prepared should the need ever arise.

Remote Access Pocket Reference Card

Access your PhoneTree from any touch-tone phone. This simple guide has everything you need to send a PhoneTree message remotely, and folds to a business card size — so an easy way to keep in touch while away from your computer is conveniently in your wallet, ready to assist.

Click here to print your own card:

 Pocket Reference Card - PhoneTree 2100            Pocket Reference Card - 2500, 3500

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How Do I Set Up My PhoneTree System for Remote Calling?

Watch & Learn: Step-By-Step Real-Time Instructions
See step-by-step how to configure and use the PhoneTree® Remote call-in feature with this movie (approx. 5 min). This capability allows you to activate a call job from any touch-tone phone, which is useful when it is inconvenient or impossible to get to the computer. )

View movie in new window (approx. 5 min).

See Also: The PhoneTree Remote Operation Customer Help Document
You can also download the step-by-step tutorial covering everything you need to know about accessing your PhoneTree system remotely. Print and keep this handy for future reference, or share with other members of your organization.

Remote Operation (Version 5) Customer Help Document

Remote Operation (Version 6) Customer Help Document

 

Remote Access Not Working?
If not configured correctly, your PhoneTree may not answer when you attempt to access it by calling in. First, be sure you have set up the Remote Access feature correctly — check pages 100–104 in the version 5 PhoneTree manual or pages 108-112 for version 6, or see the following Customer Help Document, addressing some common causes for this problem.

Remote Access Troubleshooting (Version 5)

Remote Access Troubleshooting (Version 6)