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Libraries and PhoneTree
Since
1989, PhoneTree has been working with organizations of all types to provide
the best in telephone messaging. With tens of thousands of customers, PhoneTree
has the expertise to allow you to easily communicate with your patrons by
telephone, e-mail, or both, so you can spend your valuable time with other
issues.
PhoneTree® telphone messaging systems work independently or easily integrates with most library management software packages, eliminating the need for duplicate data entry. All you do is select the people you want a PhoneTree® system to call from your database and record your message. THe PhoneTree® system does the rest.
Just recently, Kathy Bujalski of the New Hanover County North Carolina Public Library was awarded the Ralph W. Ketner Employee Productivity Award, based on her use of PhoneTree to collect overdue books and fines. Congratulations Kathy!
| Libraries around the country use PhoneTree® systems for: | |
| · | Overdue book reminders |
| · | Requested book notifications |
| · | Volunteer recruitment |
| · | Staff notifications |
| · | Community notification of events or disasters |
| · | And much more! |
· Which PhoneTree® system is right for me? »
"Before we got the PhoneTree® system, we used to put together time-consuming mailings several days in advance of library events and hope that they wouldn't get lost or thrown away. Now the PhoneTree calls everyone the day before to remind them of an event or program, they are more likely to remember to come, and we don't have to spend valuable office time putting together the mailings. Our library has only had the PhoneTree a few months but we have already seen a big difference in our office productivity and event attendance. Our members really seem to appreciate the reminder, and we are doing a much better job of collecting overdue fines, thanks to the PhoneTree® system."
—Melissa McKie
Citrus Ridge County Library
"As the Technology Specialist of a library with over 13,500 members, it is my responsibility to inform our members when they have a book overdue or if a book they've requested is available. Calling all those people myself used to take over three hours a day. But the PhoneTree® system has really made my job so much easier — it saves so much time! What used to take me over three hours to do now takes less than half an hour. I just record a single message and the PhoneTree® system delivers it to everyone on the list automatically! I'm able to set it up and then do other things while it's working. When the call session is complete, I just check the PhoneTree® system's call status — it shows me exactly how each call was handled."
—Laurel Gainer
Umatilla Library