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Welcome, PhoneTree Users!
Thanks for visiting PhoneTree Help support online — we're here to help you get the most out of your PhoneTree system. Browse the links below to quickly find an answer to your question.
PhoneTree Support Links
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FAQs
General and product specific Frequently Asked Questions.
Popular: Text
messaging · Remote Access · System Requirements
Video Tutorials
Step-by-step tutorials for common troubleshooting and usage issues.
Customer Help Documents
Detailed step-by-step instructions for common issues (in PDF format).
Downloads
Go here for product manuals and software updates.
PhoneTree Live Remote Assistance
Connect remotely with the PhoneTree Help Desk Technician you are currently speaking with.
Pro Message Change Request Form
Submit your PhoneTree Pro message change request here.
PhoneTree Online Store
Purchase upgrades, accessories, and more — directly from our online store.
Contact PhoneTree Support
Use this form to have your question answered by PhoneTree Support directly.
What People Are Saying About Us:
Actual unsolicited, unedited PhoneTree customer comments:
Re: File Importing
Thanks! Great service — keep it up!
— Norman Minars, MD
Minars Dermatology
Subject: Thanks!
Just wanted to THANK YOU for sticking with me through this! You are terrific! Everything seems to be up
and running! Thanks so much for all your help over the last few weeks!
— Lisa Gemmell,
Mesa Hills Bible Church
Pleasantly Surprised, Thanks to Bob
I am pleasantly surprised that in this current day and age a company really does offer such great tech
support. I bought your product a decade ago, and the usual answer I get on tech questions on something
newer than that is to buy something new and start over. That your company so well supports its product
is impressive. Bob called me back three times. I never had to wait for his help, and he solved my problem.
He was courteous, gentlemanly, and very competent. He understood the problem, and offered suggestions
until something worked, and our problem is solved. You and Bob do a great job! Keep up the good work,
and consider us your permanent customer for this vital and important product and service.
— Dan McClendon
The PhoneTree Staff: Friendliest Ever!
In the time we've had our PhoneTree system, since June of 2003, I've had the opportunity to talk
with Craig several times. He is always extremely courteous and unfailingly helpful in resolving any issues
or concerns we have. As a matter of fact, I've found all of the staff at PhoneTree to be courteous and
responsive. When we first went live with the product, there were several issues to be resolved, and I
spoke with Ranada a number of times. She also impressed me with her courteous response and friendly manner.
To sum it up, you have an excellent and very helpful product, as well as a very nice group of people.
It speaks well for your company, and the great service you offer. Thanks for all of your help.
— Norma Messer, Practice Mgr.
Gaston Foot & Ankle Associates, PAn